Privacy Policy

Introduction

stoopeqohl B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

Data Controller Information

The data controller responsible for your personal information is:

Data Collection

The data we collect includes personal information you provide directly to us and information collected automatically through your use of our website and services. We collect the following types of personal data:

• Contact information (name, email address, phone number, postal address)
• Property information and management requirements
• Communication records and correspondence
• Website usage data and analytics information
• Cookie and tracking technology data
• Financial information related to property management services

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations. How we use your information depends on the services you use and your relationship with us:

• Providing property management services and customer support
• Communicating with you about our services and responding to enquiries
• Processing transactions and managing financial aspects of property management
• Improving our website and services through analytics
• Complying with legal obligations and regulatory requirements
• Marketing our services where you have given consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: To provide property management services
• Legitimate interests: To improve our services and communicate about our business
• Legal obligations: To comply with applicable laws and regulations
• Consent: For marketing communications and certain cookies

Data Sharing and Third Parties

We may share your personal information with trusted third parties who assist us in operating our business and providing services to you, including:

• Professional service providers (legal, accounting, maintenance contractors)
• Technology service providers (website hosting, analytics, customer support)
• Regulatory authorities when required by law
• Other parties with your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Generally, we retain data for the duration of our business relationship plus a reasonable period thereafter for legal and regulatory compliance. Specific retention periods vary depending on the type of data and the purpose for which it was collected.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the following details:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.